Find the answer to your question in just a few seconds in our Frequently Asked Questions!

We’ve listed the questions most frequently asked by our customers in our Frequently Asked Questions section, so that we can help you as quickly as possible.

ORDER

How long does it take to process an order?

The average order processing time is 72 hours.

Orders are prepared from Monday to Friday, when all the products in the order are available.

DELIVERY

Delivery times in US :

Our team needs 10 to 20 working days to process your order, make the products and deliver them (free of charge). We do our utmost to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

How much does delivery cost?

At Boho and Chic, secure delivery is FREE in US and all over the world!

How can I track my order?

As soon as you have placed your order, you will automatically receive your order number by e-mail.

Simply enter your order number in our tracking platform to follow the status of your parcel.

⚠️ Updating your tracking information can take from 5 to 10 working days.

My tracking number doesn’t work, what can I do?

If you have entered your order number on our tracking platform and no information is displayed, don’t panic! It can take up to 5 working days for the carrier to update the tracking information.

I ordered 3 items, why did I only receive 2?

If you’ve placed an order for several items and you’ve already received half of your order without having received the other half, don’t worry!

We work with several warehouses, and depending on your order, you may receive your items in installments.

I have not received my order

First, make sure you have checked the status of your parcel on our tracking platform.

Then please contact our customer service department or e-mail us directly at contact@boho-and-chic.us.

RETURNS & REFUNDS

What can I do if the item I’ve received doesn’t suit me?
If you wish to return your order or an item from your order for X reasons, this is of course possible. We accept returns within 14 working days from the day we receive your order. Returned items must be in new condition and must never have been worn or washed. Items will be inspected upon receipt*.

*We have the right to refuse your item if it does not meet the above criteria.

You can consult our return and refund policy.

To return one or more products, go to the “Orders” tab in your customer account and select “Request a Return” to create your request.

❌ Any returns made after the legal withdrawal period of 14 days from the date of delivery will not be eligible for a refund from us. We thank you for your understanding.

What is your refund policy?

Please read our refund policy for full details on refunds and returns.

As soon as we receive your return package, we’ll analyze and inspect your items to check their conformity.

❌ If your item(s) arrive in poor condition, we will be forced to return your package. We thank you for your understanding.

My refund does not appear on my bank statement

No need to worry! Our refund times are between 7 and 14 days. If you still haven’t received anything after 15 days, please contact contact@boho-and-chic.us.